With virtual agents handling mundane tasks, AI-enabled contact centers see AHT increase as live agents do more complex tasks.

That's why the city partnered with Davey Resource Group to use Smart Tree Inventory to get an updated look at how many trees ...

This week, authorities from the U.K., E.U., U.S., and seven other countries gathered in San Francisco to discuss AI safety.

Test your brains with the Herald’s afternoon quiz. Share your score with friends, family, & colleagues, and find out who has ...

The U.S. Navy is advancing its F/A-XX program, a sixth-generation fighter intended to replace the F/A-18E/F and EA-18G ...

The driver involved in a 2020 crash that injured two Bexar County Precinct 2 deputy constables accepted a plea deal in ...

Help find 74-year-old Linda Pollard, last seen in Houston driving a black 2017 Ford Fusion (TX plate: JGR8680).

Attorneys for Fox Corp. are asking a Delaware judge to dismiss a lawsuit seeking to hold current and former company officials ...

A ribbon-cutting for the University of Virginia's new National Security Data and Policy Institute was held on Friday.

The measures have been initiated following allegations about BookMyShow conspiring with black-market operators to hoard tickets for British band Coldplay’s Music of the Spheres world tour in January 2 ...