The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or ...

In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...

But if you look to smaller carriers, you can usually get more data while paying less for service ... highlight the best cell phone plans from Verizon, T-Mobile and AT&T if you prefer a more ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

AT&T says if the outage qualifies, customers will receive a bill credit equaling a full day of service, but the amount of ...

AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber customers who are impacted by service outages.

After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.

AT&T’s promise also comes with a list of stipulations for eligibility, which can be found at ATT.com/guarantee. Among them, the company says outages must impact at least 10 or more towers, and users ...

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...