Personalization doesn’t end on the website or app. Customers are looking for personalized assistance from in-store associates and customer service agents as well, an Incisiv and Talkdesk study found.

The luxury beauty and fashion conglomerate said it doesn’t endorse the below-market bid, which doesn’t require typical disclosures because it’s for less than 5% of its outstanding shares.

The retailer also teased a holiday assortment that's 50% larger than last year and includes "thousands" of low-cost items.

Most consumers this year are also discovering offers and discounts solely through digital sources including email and social media.

On Thursday, Big Lots announced the return of its Black Friday Fridays deals event. Deals began this past Friday and will run every Friday through Dec. 6, with the retailer offering discounts of up to ...

The power of well-trained associates cannot be overstated. In today’s retail environment, customers expect more than just a transaction—they want an experience. Associates who are trained in both ...

The furniture maker is moving some of its upholstery operations and plans to shutter a leased cut and sew facility.