The third software product in our series on open source help desk packages is Request Tracker from Best Practical, an open source software development company based in Somerville, Mass. For larger ...

TeamDynamix, a customer service system widely used in higher education, has replaced [U]Tech's current service desk system at help.case.edu. The new system has already launched and is available to the ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

We list the best help desk software, to make it simple and easy to organize your customer and staff requests by priority. Whether your support team is working internally or in a customer-facing ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Those looking for a built-in knowledge base in Jira Service ...